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ITIL® 4 Specialist: Drive Stakeholder Value - Including Exam

This 3-day ITIL® 4 Specialist: Drive Stakeholder Value (DSV) course provides those IT leaders, practitioners and support staff who already hold the ITIL® 4 foundation qualification with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Delivery Format

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

4 courses found

    • Delivery Format: Virtual Learning
    • Date 11-13 August, 2024
    • Location: Virtual
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    • Delivery Format: Public Classroom
    • Date 11-13 August, 2024
    • Location: Riyadh
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    • Delivery Format: Virtual Learning
    • Date 13-15 August, 2024
    • Location: Virtual
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